Returns Policy
At theghiblishop.com, we want you to be completely satisfied with your purchase. If you are not happy with an item, you may return it under the following conditions.
Return Eligibility
To be eligible for a return, the item must be in its original, unused condition, with all original tags, packaging, and accessories included. It must be returned within the specified return period from the date of delivery.
Return Process
- To initiate a return, please log into your account on theghiblishop.com and visit the “Order History” section to submit a return request. If you checked out as a guest, you will need your order number and email address.
- Once your return request is authorized, you will receive instructions and a Return Merchandise Authorization (RMA) number.
- Please securely pack the item in its original packaging, include all components, and affix the provided return label (if applicable). The RMA number must be clearly marked on the outside of the package.
- Ship the package back to us using the recommended carrier. We advise you to retain the proof of postage until the process is complete.
Refunds
After we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be automatically processed to your original method of payment within a certain number of business days. Please note that shipping costs for the original delivery are non-refundable, unless the return is due to an error on our part or a defective item.
Non-Returnable Items
Certain types of items cannot be returned for hygiene or safety reasons, such as:
- Personal care items
- Customized or personalized products
- Items marked as final sale
For the complete and most current details on our return policy, including the specific return window, any restocking fees, and a full list of non-returnable items, please always refer to the official Returns & Refunds page on our website: theghiblishop.com.